Cases

Cases

  • Displayed overview metrics such as NPS, Total responses & status of tickets such as Open, In-progress, closed along with the TAT of closed tickets.
  • Responses that meet the escalation criteria can be escalated and assigned based on the assigned criteria.
  • There is a drop-down menu available for tagging escalation statuses, actions, and reasons.

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Make use of the Search button(Refer left arrow)., by using ticket id, customer details such as email id/contact no.

Click to view Ticket details In the pop-up window, you’ll see detailed information regarding the response, including the Ticket ID (See left arrow), customer’s Meta-data, a summary of the response, and the option to add notes free-text (See accent bar at the bottom).