Zykrr’s platform provides advanced flexibility for survey design, logic, scheduling, distribution, and styling. This FAQ brings together the most common and advanced questions raised by users.
Q: Can I make the survey available in multiple languages?
Yes. Enable multiple languages under DIY → Campaign → Settings → Languages, and upload translations via CSV.
Q: Can I personalize the “Thank You” page message based on NPS score?
Yes. You can add conditional messages using simple logic like “If NPS < 5 then show Message X”.
Q: Can I control which question shows next based on a response?
Yes. Use Display Logic or Hide Logic to create branching paths based on previous answers or metadata.
Q: How do I collect a timestamp or transaction ID without displaying it?
Use a metadata field set to “Never Ask”. It will be recorded silently with each response.
Q: Can I create custom rating scales or emoji-based satisfaction questions?
Yes. Use Rating Questions and configure:
Q: Can I pipe values or previous responses into future questions?
Yes. Use Piped Text via the pencil icon in question editor to reference:
{{CustName}})Q: Can I edit a question after publishing a survey?
Yes, with caution:
Q: What happens if I delete a question in a live survey?
Q: Can I customize the UI using CSS?
Yes. Go to Design → Stylesheets, scroll to “Inject Custom CSS”. You can override any UI element.
For advanced theming, ask support@zykrr.com for a short UI training session.
Q: What is the difference between Attribute and Dimension in question settings?
Q: What does “Value” mean in an MCQ option?
Each MCQ option can have:
vgood)Q: What if I have a long list of options in MCQ?
Q: How many participants can I upload at once?
Up to 500,000 participants can be managed. Upload limit per CSV is 9.5MB.
Q: What if I want to reuse an existing participant list?
Download the current list, filter it offline, and upload it again as a new list or subset.
Q: What if a participant appears in multiple lists?
If you check “Consider only new participants”, Zykrr will not overwrite existing data. Otherwise, it will update fields for matching identifiers.
Q: How do I upload participants?
Go to Participants Section, click + ADD NEW LIST, upload using Zykrr’s CSV template (up to 9.5 MB or 500k entries).
Q: Can I pass data like order ID or city via URL?
Yes. In Open Link mode, append:
Q: Can I use dynamic variables in message templates?
Yes. Placeholders like {Name}, {SurveyLink}, {Agent} can be injected from participant metadata.
Q: How do I preview the template before sending?
Use the PREVIEW EMAIL button in the template editor, or Send Test for real delivery.
Q: Can I link multiple templates to the same campaign?
Yes. Use Schedule Rule Sets to automatically assign different templates based on participant data.
Q: Can I personalize messages using template fields?
Yes. Use placeholders like {Name}, {SurveyLink}, {Score} in your Email or SMS Templates
Q: When should I use Open Link vs Unique Link?
Q: Can I prevent duplicate submissions in both modes?
Yes.
Q: Can I delay sending until a specific time?
Yes. In Send or Schedule, set a custom future delivery time in your preferred timezone.
Q: Can I view a history of all sent and scheduled messages?
Yes. All campaigns are logged under the Send or Schedule section with success/failure status.
Q: How do I send automatic reminders?
Go to Reminders, select a delay (in hours), and define a preferred time. Reminders are only sent to non-respondents.
Q: Can I use different templates for reminders?
Yes. You can assign a separate template for the reminder schedule.
Q: Can I set up multiple reminders for the same campaign?
Yes. You can create multiple reminder schedules with different delays and messages.
Q: Can I send reminders to only non-respondents?
Yes. Under Reminders, target “Non-Respondents”, set hours delay and preferred time.
Q: How do I define the default language for a participant?
?lang=French in the survey URLQ: Can participants switch languages mid-survey?
Yes. A language selector dropdown is shown by default (unless turned off).
Q: Will metadata like {Name} be translated?
No. Dynamic metadata values remain as-is and are not processed through the translation engine.
Q: Can I enable multiple languages in the same survey?
Yes. Go to Languages Settings, enable desired languages, upload a UTF-8 encoded CSV with translations, and set your default language.
Q: Can survey load dynamically based on language?
Yes.
?lang=FrenchQ: Are dynamic values like {Name} translated?
No. Metadata values are injected as-is and do not pass through the translation system.
Q: Is Zykrr GDPR compliant?
Yes. Zykrr is a data processor. It provides full tools for data deletion, rectification, export, and consent management.
Q: Can I host my data in a specific geography?
Yes. We offer data centers in:
Q: How do I configure email sending from my domain?
Contact support to get the required DNS (SPF, DKIM, DMARC) records. Once verified, Zykrr can send from addresses like survey@yourcompany.com.
Q: What happens to my data if I delete a question or campaign?
Q: What happens if a participant doesn’t finish the survey?
If Partial Submission is enabled, responses are saved page-by-page or question-wise.
Q: Can I force certain questions to be mandatory?
Yes. Toggle “Require Answer” in the question settings pane.
Q: Can I clone a campaign or a question?
Yes. Use the duplicate or copy option inside the campaign builder or question editor.
Q: How do I preview the survey before it goes live?
Use the Preview Survey button from the campaign dashboard to test logic, layout, and language settings.
Q: Can I trigger an in-app survey inside my mobile/web product?
Yes. Use Zykrr’s In-App Survey SDK or trigger via:
Q: Can I embed the survey on my website or inside a portal?
Yes. You can:
<iframe>Q: Can I capture partial submissions if a participant drops off midway?
Yes. Enable Partial Submission from
DIY > Campaign > Settings > Misc
Choose between:
Q: My translations aren’t showing. What do I do?
Q: My reminder didn’t trigger. Why?
Q: Why is my Open Link survey receiving duplicate submissions?
support@zykrr.com
Our team is happy to assist you with configuration, troubleshooting, integrations, or compliance documentation.