Average rolling Net Promoter Score
This chart shows 30-day rolling Net Promoter Score (NPS). The x-axis is date series. The value of each x-axis point is NPS of responses collected that day and previous 29 days (total 30 days). Example: For 1st Apr it shows NPS of responses between 3 March and 1 Apr, for 2nd April it shows NPS of response between 4 March and 2nd April and so on.
There are few other lines on this chart too.
- Overall NPS: This shows the overall NPS during the selected duration.
- World class, Excellent, Good, Fair: These act as a reference for you so that you can target to keep NPS above them.
What does this chart tell
NPS of a every single day may vary. Viewing NPS over a rolling duration smoothens these variations. Rolling NPS is a lagging indicator whether NPS is increasing or decreasing trend.
Hover over a point to see the rolling window’s date range for that particular point. If your campaign has satisfaction score questions, it also shows 30-day rolling satisfaction score too for that particular date