Post Survey Acknowledgement

The Acknowledgement is a post-submission message sent to participants via SMS, Email, WhatsApp, or other integrated channels once they complete the survey. It confirms that their response has been received and appreciated.

This message acts as a polite closure and a trust-building step, letting respondents know they were heard.

Purpose

  • Confirm receipt of participant feedback
  • Reinforce brand presence after survey completion
  • Send personalized gratitude or next-step instructions
  • Increase trust and transparency in feedback processes

Configuration Options

  1. Rule-Based Message Customization

    • You can define conditional acknowledgement messages based on participant metadata or responses
    • Examples:
      • If NPS < 6 → Send a recovery message
      • If Channel = App → Tailor message to app users

  2. Default Acknowledgement Message

    • A fallback message will be sent if no rule conditions match
    • This ensures every participant receives an acknowledgement regardless of logic path

  3. Supported Channels

    • SMS
    • Email
    • WhatsApp
    • Other channels supported by your distribution integration

  4. Rich Text or Template Editing

    • Use formatting tools to match tone and voice
    • Include variables such as participant name, feedback ID, etc.

How to Configure in Zykrr

  1. Navigate to the Acknowledgement Settings under the communication module
  2. Click “Add Rule” to define a condition (e.g., If NPS < 5)
  3. Enter the custom message to be sent when that condition is met
  4. Repeat for other rules as needed
  5. Specify the Default Message to use if no rule is triggered
  6. Preview and test the messages across all configured channels
  7. Save and activate

Example Logic Setup

Condition Acknowledgement Sent
NPS < 5 “We’re sorry your experience didn’t meet expectations. We’re working on it.”
Channel = WhatsApp “Thanks for your feedback! We’ve received your response via WhatsApp.”
No condition matched “Thank you for your feedback. We truly appreciate your time and input.”

Best Practices

  • Keep acknowledgement messages short, sincere, and brand-consistent
  • Use conditions to personalize tone and context
  • Avoid promotional content in acknowledgements — this is about gratitude, not marketing
  • Ensure opt-in compliance before sending automated WhatsApp/SMS messages
  • Include reference info (e.g., “Your feedback ID: 12345”) for support-driven journeys

This is part of the Survey Guide in Zykrr’s Documentation Hub.
For help creating conditional acknowledgement workflows or integrating templates across channels, contact support@zykrr.com.

Updated on 20 Jan 2022