Channels

The Zykrr Feedback Platform makes it easy to reach your customers through the communication channels they use most. Simply enter your API key or account credentials with your preferred SMS, Email, WhatsApp, or in-person feedback provider, configure your message template, and start sending surveys.

Zykrr supports both automated and assisted methods of feedback collection—whether you’re reaching users digitally or capturing responses in person.

Supported Channels

Zykrr supports the following survey distribution channels:

  1. Email
  2. SMS
  3. WhatsApp
  4. Web/Kiosk/QR
  5. In-App SDK / CRM Triggered Surveys
  6. Assisted Surveys (Agent-led / Field Collection)

Assisted Surveys (Agent-led / Field Mode)

Zykrr enables assisted surveys for scenarios where staff or field agents need to collect feedback directly from participants.

Typical use cases include:

  • Retail counters, clinics, or front-desk interactions
  • Agent onboarding calls or support closure calls
  • Field service visits, doorstep deliveries, or sales demos

Features of Assisted Survey Mode:

  • Pre-fill customer metadata (e.g., phone, ID) before launching survey
  • Field agent enters responses on behalf of customer
  • Timestamp and agent tracking enabled
  • Offline submission support available (if enabled via device)

Assisted surveys are often used where customer literacy or tech access is limited, but honest and immediate feedback is critical.

SMS Integrations

Zykrr offers plug-and-play integrations with leading SMS gateway providers.

Supported SMS Gateways:

  • Infobip
  • Gupshup
  • SMS Country
  • GoSMS
  • Karix
  • Route Mobile Connect
  • Kaleyra
  • Textlocal
  • Twilio

Indian SMS requires DLT compliance. Learn more →

WhatsApp Integration

Send surveys via WhatsApp using pre-approved business templates and message flows. Zykrr integrates with:

  • Twilio
  • Gupshup
  • Kaleyra
  • Infobip

Ideal for high-engagement and conversational feedback flows.

Web/Kiosk/QR Code Surveys

Used for:

  • Branches, hospitals, retail counters, or reception areas
  • QR codes on physical merchandise or bills
  • Walk-in surveys at events or outlets

Kiosk mode supports auto-reset and touchscreen UX.

Trigger Methods

Method Description
Manual Send Launch via Zykrr’s DIY interface
Scheduled Send Trigger at fixed time or based on logic
API-Based Send Trigger from external system
CRM/ERP Auto-Send Automated feedback flow based on customer journey
Assisted Survey Staff/agent-led survey conducted in real time

International and Multi-Language Support

Zykrr supports global outreach and localization:

  • International numbers for SMS & WhatsApp
  • Multi-language templates with auto-selection based on metadata
  • Unicode & RTL support for Arabic, Hindi, etc.

Delivery Rules and Rate Limits

Message delivery is subject to rate limits, provider approvals, and template registration status.

Bulk messages may be queued by gateways based on region-specific rules.

Channel Analytics

Get real-time insights on performance:

  • Message delivery & failure status
  • Open rates (for Email)
  • Response rates per channel
  • Drop-offs and completion trends

Choosing the Right Channel

Channel Best Use Case
Email Post-purchase or in-depth experience surveys
SMS High-response short surveys or appointment reminders
WhatsApp Conversational engagement and feedback recovery
Web/Kiosk Walk-in, in-store, or facility-based feedback
In-App/SDK Embedded feedback in digital product workflows
Assisted Survey Field agent, counter, telephonic, or support-led feedback collection

Need Help?

For configuration, channel integration, or assisted survey enablement, reach out to:

support@zykrr.com
Or connect with your Zykrr Customer Success Manager

Updated on 20 Jan 2022