Thank You Message

The Thank You Message appears immediately after a participant successfully completes the survey. It’s your chance to leave a final impression—whether it’s showing appreciation, expressing empathy, or prompting a next action.

Zykrr allows you to fully customize this message to reflect your brand tone and adapt it to individual survey outcomes.

Why It Matters

Use the thank you screen to:

  • Empathize with the participant
    “We’re sorry to hear that your experience wasn’t great—we’re listening and will do better."

  • Reinforce appreciation
    “Your feedback means the world to us. Thank you for helping us improve."

  • Acknowledge pain points
    “We’ve taken note of your concern and our team will act on it."

  • Reward participation
    “Thanks! You’ve qualified for our year-end giveaway. Stay tuned!"

  • Cross-sell or upsell to promoters
    “You love us? You’ll love our newest service too. Check it out here."

thankyou-screen

Configurations

1. Rule-Based Messaging (If-This-Then-That)

Zykrr allows you to set conditional messages based on participant responses.

Examples:

  • If NPS < 6, show a custom apology or recovery message
  • If NPS > 8, show a thank-you note and product cross-sell
  • If customer type = VIP, display exclusive loyalty benefits

You can configure these messages using plain text rules through the interface—no code required.

2. Kiosk Mode: Start-Over Feature

For surveys running on tablet or kiosk mode, you can enable the “Start Over” option.

  • After a participant completes the survey, the system will automatically reset the form after a predefined number of seconds (e.g., 10s, 20s)
  • Ideal for in-store feedback setups, event booths, and public display terminals

Best Practices

  • Keep the message concise and authentic
  • Avoid jargon—write like a human, not a machine
  • Personalize wherever possible using survey logic
  • Use conditional messages to match tone with sentiment
  • Reinforce brand values or direct users to your next action (email, offer, link)

For help configuring thank you message logic or applying conditional rules, contact support@zykrr.com.

Updated on 20 Jan 2022