Survey Link Validity
Zykrr allows you to control how long a survey link remains active, depending on whether you’re using open or unique distribution mode.
🔓 Open Distribution Mode
In open link mode, all participants access the survey using a shared public link.
- The link remains active as long as the campaign is active.
- You can enable or disable the link anytime via:
DIY → Campaign → Distribution → Configure
Disabling the link will immediately make it inaccessible to participants.
🔐 Unique Distribution Mode
In unique link mode, each participant receives a personalized, tokenized survey link.
- You can define how long the link should remain valid from the time it is generated.
- Configure it via:
DIY → Campaign → Settings → Misc → Token Expiry Duration
Example:
If token expiry is set to 24 hours:
- Link A is generated at 2:00 PM → Expires at 2:00 PM the next day
- Link B is generated at 4:00 PM → Expires at 4:00 PM the next day
The countdown begins from the exact time of link generation, not from campaign creation.
Use Cases
- For high-sensitivity or time-bound surveys, set a short expiry (e.g., 2–6 hours).
- For long-term feedback or customer NPS, set longer expiry (e.g., 48–72 hours).
Best Practices
- Always inform participants of the validity window in the message content.
- Avoid setting very short expiry durations if delays in delivery are expected (e.g., via WhatsApp or SMS queues).
- Monitor response drop-offs that may result from expired tokens using Analytics > Status Report.
Need Help?
For advanced link control, conditional expiry, or token regeneration support:
📩 Contact support@zykrr.com
Or reach out to your Zykrr Customer Success Manager.